The business operates seven days a week in the summer months. Some days are busier than others, with customers waiting in line. Most wait patiently while others, well … not so much.
Inventories can run low and sometimes be out of stock. The point-of-sale system is usually working properly, but sometimes it needs a little troubleshooting. Not to mention the cleaning, maintenance and routine chores that must be tended to daily that are required to keep the business running properly and ensuring amazing customer service.
Observing this team of overachievers, I was super impressed. They worked well together, smiled while they worked, took a genuine interest in their customers and created a wow experience for everyone they served. Many times, I saw them go above and beyond in the way of customer care. They worked in harmony to get the job done. It was a sense of teamwork rarely displayed in even the best of corporate environments.
As in any business, shifts need to be changed and covered; illnesses happen, family vacations are planned and unexpected events can disrupt even the tightest schedules. The team came up with a system to make sure that all shifts would be covered, and although it came close a few times, they never found themselves short-staffed…